Refund policy
Return Policy
Your satisfaction is our top priority
We take great pride in the quality and craftsmanship of every piece of jewelry we create. If for any reason you are not completely satisfied with your purchase, we'll be happy to help.
Returns
- Timeframe: You have 30 days from the date you received your order to request a return. After these 30 days, we unfortunately cannot offer a refund or exchange.
- Conditions: To be eligible for a return, the product must be unused, in the same condition you received it, and returned in its original packaging.
- Procedure: To start a return, email us at contacto@juan-maria.com with your order number and a brief explanation of why you'd like to return the item. We will then provide instructions on how and where to send your return.
Refunds
- Review: Once your return is received and inspected, you'll receive an email letting you know it has been received. We will also notify you of the approval or rejection of your refund.
- Shipping costs: Shipping costs are non-refundable, as the shipping amount you paid corresponds exactly to what we have already paid our carrier for shipping your items.
- Processing: If your refund is approved, it will be processed and automatically credited to your original payment method within 7 to 10 business days.
Late or missing refunds
If you haven't received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you've completed all these steps and still haven't received your refund, contact us at contacto@juan-maria.com.
Exchanges
Damaged or defective items: We only replace items that are defective or damaged. If you'd like to exchange an item for the same item, email us at contacto@juan-maria.com and we'll assist you with the exchange.